At SaileApp.store, we strive to provide our customers with high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, we offer a straightforward return and refund policy as outlined below.
1. Eligibility for Returns
You may request a return or exchange within [6-7] days of receiving your order if the item meets the following conditions:
- The product is unused, unworn, and in its original packaging.
- The item is defective, damaged, or incorrect upon arrival.
- The request is made within the specified return window.
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Perishable goods (e.g., food, flowers).
- Personal care and hygiene products (e.g., cosmetics, undergarments).
- Digital products or downloadable software.
- Gift cards and promotional items.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [6-7] business days to your original payment method.
- Shipping costs are non-refundable, except in cases where the item was damaged or incorrect.
4. Exchanges
If you need to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect items).
- We recommend using a trackable shipping method to ensure the safe return of the product.
6. Cancellations
Orders can only be canceled before they are shipped. Once shipped, orders must go through the return process.
7. Contact Us
For any return or refund inquiries, please reach out to our support team:
Saile Solutions LLC
Website: https://saileapp.store
Email: info@saileapp.store
We are committed to resolving any issues promptly and ensuring customer satisfaction.